FAQ’s

When are you required to log in to the marketplace?

The marketplace has the ability to rate and leave comments on those solutions providers who are listed. To do so you must log in.

Note: Do not use your login from the ICB website, as this uses a different login ID.

How do you reset your password if you forget your login details?

  1. Click on “Login” which is under the ICB crest
  2. On the screen where you enter your email address and password, click the “Lost your password” link.
  3. Enter the email address you registered with and click “Submit”.
  4. You should receive an email at this address containing a link to reset your password. ( You might need to check your Junk or Spam folder

Note: If you do not receive a password reset email, remember to check your junk mail folder.

I cannot login

When you enter your email address and password the site will send you back to the home page no matter where you were when logging in.

If under the ICB crest you can see the “Logout” link next to Profile you know you are logged in.